LGBTQ+ Business Community Support Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full time

Elevate your career at myGwork - LGBTQ+ Business Community, where you'll be part of a diverse team dedicated to creating unparalleled customer experiences. As a Customer Success Associate, you'll support customers in achieving their goals by executing product adoption, expansion, and retention activities.

Your key responsibilities will include:

  • Collaborating with the Customer Success team and other groups to deliver exceptional customer experiences
  • Providing timely and efficient issue resolution, leveraging your analytical skills and critical thinking ability
  • Supporting customers through various channels, including technology, workplace, and HR queries
  • Working closely with stakeholders to track and analyze key metrics, ensuring continuous improvement in customer success

We're seeking candidates with:

  • Proven experience in customer success or a related field
  • Excellent communication, presentation, and interpersonal skills
  • A strong understanding of technology and its applications
  • The ability to think critically and solve problems effectively


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