Training and Development Lead

3 days ago


Hong Kong Island, Hong Kong SAR China Mox Bank Full time

We are seeking a Quality Assurance Specialist to join our Contact Centre team. As a member of our team, you will work directly with management to monitor and uplift team performance, devising ways to improve efficiency and effectiveness.

About Us

Mox Bank is committed to delivering exceptional customer experiences through our innovative products and services.

Our ideal candidate:

  • Has strong analytical, written and verbal communication skills
  • Is a university graduate with at least 5 years' work experience in the customer service team of any financial institution

Key Responsibilities:

  • Develop Quality Assurance framework including monitoring, 1:1 coaching and supporting individual agents
  • Design training mechanism to uplift overall standard of quality of the contact centre


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