Digital Health Solutions Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Abi Full time

About Digital Health at Abi

Digital health is at the core of our business, and we're looking for a skilled professional to join our team as a Care Quality Manager. In this role, you'll have the opportunity to shape the future of healthcare delivery and work closely with cross-functional teams to develop innovative solutions that improve patient outcomes.

The successful candidate will oversee the quality of patient interactions, ensuring timely and effective medical support. They will also monitor service performance metrics, identifying areas for improvement to enhance the patient experience.

Key Responsibilities

  • Oversee the quality of patient interactions, ensuring timely and effective medical support
  • Monitor service performance metrics, identifying areas for improvement to enhance the patient experience
  • Collaborate with internal teams (Care Quality, AI Lab, Tech) to improve digital health solutions and optimize user journeys
  • Ensure compliance with local healthcare regulations in Hong Kong and APAC regarding telemedicine services
  • Lead the recruitment, vetting, and onboarding of HCPs across APAC, with a focus on Hong Kong
  • Provide ongoing training and support to ensure adherence to clinical guidelines and best practices in digital healthcare
  • Foster strong, long-term relationships with physicians, nurses, and specialists to build a high-quality telemedicine network
  • Maintain up-to-date records of HCP credentials, certifications, and regulatory requirements
  • Build and maintain partnerships with pharmacies, insurers, and healthcare providers to ensure smooth service integration
  • Act as the primary liaison between the company and local regulatory bodies to ensure compliance with APAC healthcare laws
  • Support the expansion of our product portfolio in new APAC markets by assessing local healthcare landscapes and regulatory requirements
  • Oversee prescription fulfillment processes, ensuring pharmacy SLAs are met and aligned with telemedicine best practices


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