Business Transformation Analyst

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time
About the Role

We are seeking a highly skilled Business Transformation Analyst to join our GWAM Asia Operations team. As a key member of our transformation journey, you will be responsible for obtaining, analyzing, and documenting business requirements across multiple work streams under the Operations department.

Key Responsibilities
  • Analyze business needs and problems to develop technology requirements and solutions to address needs of the business.
  • Participate in client and project meetings to understand the requirements, propose solutions, discover, and diagnose issues, and encourage stakeholder engagement.
  • Work effectively and collaboratively with all project teams, carefully managing expectations of internal stakeholders.
  • Act as a bridge between business stakeholders and developers to ensure correct technical requirements are documented.
  • Assist with system implementation work including impact analysis of implementations at macro and micro levels, preparing business requirements documentation, systems integration, E2E testing, and User Acceptance Testing (UAT).
  • Exposed to Agile Project Methodology execution, drive as Product Owner, project plan, resource plan, execute user stories, oversee and implement deliverables.
  • Assist with implementing transformational initiatives, business process change, process enhancements across the Asia region as well as across multiple business lines of retail wealth & distribution and investments.
  • Assist with workflow analysis, business requirements and business impacts for transformations in Front Office, Middle and Back Office.
  • Facilitate interdependencies across program streams.
  • Coordinate activities with leads in North America, Europe across the larger programs, strategic initiatives, and governance activities (MIS/KPIs/KRIs).
  • Manage issues, risks and book of work for Operations.
Requirements
  • Preferred: Undergraduate degree holder (Bachelors) in Finance, Computer Science, Mathematics/Statistics, or equivalent.
  • 10+ years as Business Analyst ('BA') or BA adjacent role within Investment or Transfer agency operations.
  • Strong understanding and exposure of Transfer Agency Operations and Investment Operations.
  • Proven detail oriented with strong analytical skills.
  • Strong interpersonal, written and communication skills.
  • Ability to build stakeholder relationships.
  • Ability to work under pressure in a rapidly changing environment.
  • Ability to manage multiple tasks and meet assigned deadlines.
  • Ability to formulate work plans, and identify/raise key risks, issues, and dependencies.
  • Proactive with a positive 'can do' attitude.
  • Exposure to JIRA and Confluence software.
  • Proficient at Excel, PowerPoint, and Visio.
  • Solid at both waterfall and agile methodologies.
  • Proven excellent analytical and problem-solving skills.
  • Strong business analysis skills to elicit, document and communicate technical requirements.
  • Good problem probing & listening skills.
  • Has a systematic approach to frame questions and consolidate views in a structured way.
  • Ability to prioritize and set expectations.
  • Good sense of business workflow and exception handling.
  • Hands on Project Management experience would be a plus.
  • Experience working in a large transformation program would be a plus.
  • Experience performing complex stakeholder management would be a plus.
  • Good at summarizing and presenting complex processes when presenting to Senior Management or Executives.
  • Strong verbal and written communication skills in English.
  • Communication skills in Cantonese and Mandarin would be a plus.


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