Business Transformation Analyst
2 months ago
We are seeking a highly skilled Business Transformation Analyst to join our GWAM Asia Operations team. As a key member of our transformation journey, you will be responsible for obtaining, analyzing, and documenting business requirements across multiple work streams under the Operations department.
Key Responsibilities- Analyze business needs and problems to develop technology requirements and solutions to address needs of the business.
- Participate in client and project meetings to understand the requirements, propose solutions, discover, and diagnose issues, and encourage stakeholder engagement.
- Work effectively and collaboratively with all project teams, carefully managing expectations of internal stakeholders.
- Act as a bridge between business stakeholders and developers to ensure correct technical requirements are documented.
- Assist with system implementation work including impact analysis of implementations at macro and micro levels, preparing business requirements documentation, systems integration, E2E testing, and User Acceptance Testing (UAT).
- Exposed to Agile Project Methodology execution, drive as Product Owner, project plan, resource plan, execute user stories, oversee and implement deliverables.
- Assist with implementing transformational initiatives, business process change, process enhancements across the Asia region as well as across multiple business lines of retail wealth & distribution and investments.
- Assist with workflow analysis, business requirements and business impacts for transformations in Front Office, Middle and Back Office.
- Facilitate interdependencies across program streams.
- Coordinate activities with leads in North America, Europe across the larger programs, strategic initiatives, and governance activities (MIS/KPIs/KRIs).
- Manage issues, risks and book of work for Operations.
- Preferred: Undergraduate degree holder (Bachelors) in Finance, Computer Science, Mathematics/Statistics, or equivalent.
- 10+ years as Business Analyst ('BA') or BA adjacent role within Investment or Transfer agency operations.
- Strong understanding and exposure of Transfer Agency Operations and Investment Operations.
- Proven detail oriented with strong analytical skills.
- Strong interpersonal, written and communication skills.
- Ability to build stakeholder relationships.
- Ability to work under pressure in a rapidly changing environment.
- Ability to manage multiple tasks and meet assigned deadlines.
- Ability to formulate work plans, and identify/raise key risks, issues, and dependencies.
- Proactive with a positive 'can do' attitude.
- Exposure to JIRA and Confluence software.
- Proficient at Excel, PowerPoint, and Visio.
- Solid at both waterfall and agile methodologies.
- Proven excellent analytical and problem-solving skills.
- Strong business analysis skills to elicit, document and communicate technical requirements.
- Good problem probing & listening skills.
- Has a systematic approach to frame questions and consolidate views in a structured way.
- Ability to prioritize and set expectations.
- Good sense of business workflow and exception handling.
- Hands on Project Management experience would be a plus.
- Experience working in a large transformation program would be a plus.
- Experience performing complex stakeholder management would be a plus.
- Good at summarizing and presenting complex processes when presenting to Senior Management or Executives.
- Strong verbal and written communication skills in English.
- Communication skills in Cantonese and Mandarin would be a plus.
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