US Trading Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

Company Profile:

JPC TEXSON LTD is a leading US-based company that trades garment trims and packaging products globally. Our main market is the US, with a minor presence in Europe, serving prominent apparel companies and fashion brands.

Job Description:

We seek a skilled Customer Service Representative to join our Merchandising team. The ideal candidate will possess excellent communication skills, proficiency in English and Chinese, and experience in customer-facing roles within the garment industry.

Key Responsibilities:

  • Handle customer inquiries via phone and email, providing professional and efficient responses
  • Coordinate with internal teams to resolve customer issues and ensure timely shipment confirmations
  • Update customers on order status, product pricing, and other relevant information
  • Develop strong relationships with customers, understanding their needs and preferences

Requirements:

  • Minimum 2 years of experience in customer-facing roles within the garment industry
  • Excellent communication skills in English and Chinese
  • Ability to work independently and collaboratively within a team environment
  • Familiarity with customer relationship management software and systems


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