US Trading Specialist
4 days ago
Company Profile:
JPC TEXSON LTD is a leading US-based company that trades garment trims and packaging products globally. Our main market is the US, with a minor presence in Europe, serving prominent apparel companies and fashion brands.
Job Description:
We seek a skilled Customer Service Representative to join our Merchandising team. The ideal candidate will possess excellent communication skills, proficiency in English and Chinese, and experience in customer-facing roles within the garment industry.
Key Responsibilities:
- Handle customer inquiries via phone and email, providing professional and efficient responses
- Coordinate with internal teams to resolve customer issues and ensure timely shipment confirmations
- Update customers on order status, product pricing, and other relevant information
- Develop strong relationships with customers, understanding their needs and preferences
Requirements:
- Minimum 2 years of experience in customer-facing roles within the garment industry
- Excellent communication skills in English and Chinese
- Ability to work independently and collaboratively within a team environment
- Familiarity with customer relationship management software and systems
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