Key Client Partner

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Tag Full time
Job Overview
We are seeking a seasoned Key Client Partner to drive the successful operation of one of our key strategic clients within the region. This role requires strong influencing, negotiation, and commercial acumen to drive and sustain change while enabling best practice within the client team as well as with the dedicated Tag team.

Responsibilities:
  • Fully manage and take ownership of the dedicated client within remit, including managing creative production services across all media channels, ensuring brand consistency and improved speed to market for both regional and global campaign initiatives.
  • Establish, develop, and maintain long-term relationships with key senior stakeholders within the client account and proactively develop new relationships across the account as appropriate.
  • Manage the client P&L – ensuring effective use of the yearly budget.
  • Oversee direct reporting of Account/Project Managers, while working closely with a large on-site and off-site creative production resource base dedicated to the client account to ensure highest quality delivery to our clients.
  • Undertake relationship building and communications at all levels within the Tag organization to identify opportunities to re-engineer processes and introduce added value services to the contract to maximize our client relationship.
  • Ensure clear objectives are set and monitored for all members of the team, and act as a role model for all employees responsible for servicing the client operations.
  • Define clear scope statements with user stories or acceptance criteria, with detail representative of the scale and size of problem, providing clarity to others and translating complex and strategic project requirements across multiple levels.


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