IT Infrastructure Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China IGNITE RECRUITMENT HONG KONG LIMITED Full time

Company Overview

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We are IGNITE RECRUITMENT HONG KONG LIMITED, a leading recruitment agency dedicated to providing top talent to our clients. Our team is passionate about delivering exceptional results and building long-lasting relationships.

Job Description

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This role involves acting as the primary point of contact for IT incidents and service requests, ensuring seamless communication and resolution within agreed Service Level Agreements (SLAs). The ideal candidate will possess excellent problem-solving skills, a customer-centric approach, and a strong technical foundation in desktop/laptop and operating system support.

Key Responsibilities

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  • Manage IT incidents and service requests through to completion, escalating issues as necessary to ensure timely resolution.">
  • Proactively identify repeat issues or service risks, implement preventative measures to enhance customer service, internal processes, and operations.">
  • Maintain and develop knowledge and skills to facilitate efficient incident management and service request handling.">
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Required Skills and Qualifications

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The successful candidate will possess:

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  • A good working knowledge of desktop/laptop and operating system (Windows/Mac OS) support.">
  • Excellent communication skills in both written and spoken English.">
  • Strong technical skills, including Microsoft Office 365 Suite administration, Teams, Outlook, and SharePoint.">
  • Hands-on experience with Meraki/Cisco or other next-gen firewalls, as well as IT asset management and automation tools such as Desktop Central.">
  • Audio-Video/Video Conferencing support expertise.">
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Desirable Qualifications

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Candidates with industry certifications in Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL, as well as project management experience, are highly desirable.



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