Creative Operations Specialist

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time

At Lululemon Athletica, we're on a mission to create transformational products and experiences that support people in moving, growing, connecting, and being well.

The APAC Brand Creative Operations team is a partner to the Brand Creative team, tasked with enabling best-in-class brand storytelling and creative experiences. This team owns operationalizing the creative process to deliver creative campaigns and initiatives.

About this role:

  • We're seeking a highly skilled Creative Ops Lead to join our APAC team, responsible for partnering with cross-functional teams to establish operational systems and processes to support the Brand Creative team.
  • This includes managing projects against the Creative Studio Operating Model, ensuring the team is prepared to meet gates and deadlines, and managing day-to-day tasks, including feedback from Creative Leaders and key stakeholders.
  • The ideal candidate will have 3-5 years of direct experience in creative teams for large retail e-commerce or creative agency/production experience specific to the apparel/footwear industry.
  • Prior experience working with external creative and production partners is also essential.
  • We're looking for someone with a positive approach to problem-solving through analytical thinking and operational efficacy, who can prioritize multiple projects and tasks, with project changes, and reliably meet deadlines.

Key Responsibilities:

  • Partner with APAC Creative Director, Operations Managers, and other Operations counterparts to establish operational systems and processes to support the Brand Creative team.
  • Manage projects against the Creative Studio Operating Model, ensuring the team is prepared to meet gates and deadlines.
  • Manage day-to-day tasks, including feedback from Creative Leaders and key stakeholders.
  • Manage and deliver Tier 1, 2, and 3 projects and deliverables.
  • Help ensure creative response is on brief and within budget.
  • Manage creative partners and content creators working with the studio.
  • Act as an information hub ensuring creatives have the latest materials and information and work closely with cross-functional operations partners to enable the creative work.
  • Support resource planning, tracking, and reporting.
  • Support streamlined communication and collaboration with cross-functionals, Regional leads, as well as individual market leads.
  • Define team/project timelines, facilitate progress, and ensure all projects successfully reach their goals.
  • Facilitate, execute, and support the adaptation of global campaigns for APAC markets.
  • Input creative updates into the Project Management tool.
  • Support agency, vendor, and third-party partner management, communications, and scoping.
  • Manage asset trafficking throughout post-production.

A Day in the Life:

  • Manage and deliver APAC-led campaign projects and deliverables against the APAC GTM calendar.
  • Cross-functional collaboration and risk management to ensure projects are delivered in a timely manner.
  • Facilitate, execute, and support the adaptation of global campaigns for APAC markets.
  • Manage external EP from pre-pro to post-production for APAC-led campaigns.
  • Manage ad hoc creative requests through the project management tool.
  • Manage designers' workload and work submission process.
  • Partner with Ops Manager to establish operation systems & GTM process to support delivering best-in-class campaign and creative work.
  • Manage agency, vendor, and third-party partner management, communications, and scoping.
  • Support procurement and legal processes.
  • Manage and track budgets.

Qualifications:

  • 3-5 years of direct experience in creative teams for large retail e-commerce or creative agency/production experience specific to the apparel/footwear industry.
  • Prior experience working with external creative and production partners is also essential.
  • Positive approach to problem-solving through analytical thinking and operational efficacy.
  • Ability to prioritize multiple projects and tasks, with project changes, and reliably meet deadlines.
  • Genuine passion for brand creative and creative operations.
  • Must be a self-starter, critical thinker, team player, thrive in a fast-paced entrepreneurial environment, organized, detail-oriented, collaborative, and flexible.
  • Strong sense of ownership and accountability.

Must haves:

  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.

Beyond the Paycheck (Benefits & Perks):

We care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development programs.

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