IT Exchange Support Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China CLSA Full time

The Senior Support Manager, Market Connectivity, IT role at CLSA requires a highly skilled professional to ensure seamless exchange connectivity systems for various exchanges and servicing Market Data applications. This position involves working closely with Application support teams across multiple locations, including Pune, New York, London, and Sydney.

Responsibilities:

  • Conduct regular exchange connectivity checks and troubleshoot any issues that arise
  • Support traders in their daily operations, providing timely assistance and expertise
  • Oversee the Credit Risk System to ensure accurate and efficient functioning
  • Promote exchange driven mandatory upgrades to maintain optimal system performance
  • Collaborate with infrastructure teams to establish and maintain connectivity between exchanges and external brokers
  • Participate in comprehensive exchange connectivity tests during weekends, including both exchange-driven and internally driven activities

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
  • At least 10 years of experience in Market Connectivity applications and exchange gateways
  • Familiarity with Market Data applications such as Reuters and Bloomberg
  • Expertise in Cash Equity business within DMA/DSA, Agency, and Program Trading environments
  • Understanding of exchange rules for prominent Asian markets
  • Proficiency in Trading Systems monitoring tools and Credit Risk Management Systems
  • Experience in Change & Incident Management tools
  • Able to work independently and adapt to changing situations
  • Willingness to take on additional trade support responsibilities
  • Ability to thrive in high-pressure trading environments
  • Effective communication skills for interacting with vendors and traders

Tech Requirements:

  • Knowledge of Networking, Firewall, NAT, Multicast, Unicast, and more
  • Proficiency in ORACLE, SQL, Store Procedures
  • Unix/Linux, Shell scripting, and Perl expertise
  • Understanding of FIX and other major exchange protocols


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