Hospitality and Operations Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China WeWork Greater China Full time

WeWork Greater China is an inclusive and diverse company that values creativity, innovation, and teamwork. As a Community Associate, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Hospitality and Membership Engagement
    • Develop and implement strategies to enhance member engagement and satisfaction, ensuring a positive experience in the community.
    • Manage the community bar, maintaining a clean and well-stocked environment during working hours.
    • Support move-in and move-out processes, ensuring a seamless experience for members.
    • Monitor and respond to member needs in a timely manner, providing personalized services to enhance their productivity.
    • Maintain active relationships with members through the WeWork app or website.
    • Organize activities that cater to members' interests, evaluating feedback and results based on attendance, satisfaction, and impact.
  • Building Operations and Management
    • Conduct regular walkthroughs to identify areas for improvement, escalating recurring problems to your manager and relevant teams.
    • Respond to and manage building operation-related tickets in a timely and efficient manner.
    • Manage consumable inventory, ensuring compliance with brand guidelines.
    • Order consumables and manage vendors, maintaining a good relationship with the landlord and property management team.
  • WeWork Product Support
    • Conduct building tours for prospective members, showcasing the amenities and services offered by WeWork.
    • Promote WeWork products and services to members, alerting relevant teams when a member expresses interest in sales-related conversations.
About You:

We're looking for a candidate who meets the following criteria:

  • Strong client-centric skills, prioritizing clients' needs and demonstrating empathy.
  • Sales awareness, having a deep understanding of WeWork Greater China's products and services.
  • Effective relationship management, listening attentively and communicating authentically.
  • Strong ownership, taking responsibility for actions and results.


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