Hospitality and Operations Specialist
1 week ago
WeWork Greater China is an inclusive and diverse company that values creativity, innovation, and teamwork. As a Community Associate, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Hospitality and Membership Engagement
- Develop and implement strategies to enhance member engagement and satisfaction, ensuring a positive experience in the community.
- Manage the community bar, maintaining a clean and well-stocked environment during working hours.
- Support move-in and move-out processes, ensuring a seamless experience for members.
- Monitor and respond to member needs in a timely manner, providing personalized services to enhance their productivity.
- Maintain active relationships with members through the WeWork app or website.
- Organize activities that cater to members' interests, evaluating feedback and results based on attendance, satisfaction, and impact.
- Building Operations and Management
- Conduct regular walkthroughs to identify areas for improvement, escalating recurring problems to your manager and relevant teams.
- Respond to and manage building operation-related tickets in a timely and efficient manner.
- Manage consumable inventory, ensuring compliance with brand guidelines.
- Order consumables and manage vendors, maintaining a good relationship with the landlord and property management team.
- WeWork Product Support
- Conduct building tours for prospective members, showcasing the amenities and services offered by WeWork.
- Promote WeWork products and services to members, alerting relevant teams when a member expresses interest in sales-related conversations.
We're looking for a candidate who meets the following criteria:
- Strong client-centric skills, prioritizing clients' needs and demonstrating empathy.
- Sales awareness, having a deep understanding of WeWork Greater China's products and services.
- Effective relationship management, listening attentively and communicating authentically.
- Strong ownership, taking responsibility for actions and results.
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