Oracle Fusion Cloud Expert

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China NTT Full time

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Job Summary

We are seeking a highly skilled Oracle Fusion Cloud Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support on Oracle Fusion Cloud platform for Financial, Project, Procurement, SCM, etc. You will also perform quarterly release regression testing and/or partner with key business super users to complete the regression testing.

Key Responsibilities

  • Manage data and provide technical support on Oracle Fusion Cloud platform for Financial, Project, Procurement, SCM, etc.
  • Perform quarterly release regression testing and/or partner with key business super users to complete the regression testing.
  • Troubleshoot and resolve issues related to system configuration, set up, performance, and functionality.
  • Analyse and diagnose problems, develop solutions, and implement fixes or workarounds.
  • Manage support tickets through their entire lifecycle, from initial contact to resolution.
  • Collaborate with cross-functional teams to address escalated issues and ensure timely resolution.
  • Document solutions and maintain knowledge base articles for common issues and best practices.
  • Provide guidance and training to relevant personnel on Oracle Fusion Cloud applications and best practices.
  • Provide clear and concise explanations to Business Users regarding technical issues and solutions via phone, email, online meetings or in person.
  • Participate in project implementations and upgrades as needed.
  • Contribute to continuous improvement initiatives for support processes and procedures.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 3+ years of experience in Oracle Fusion Cloud applications support or implementation.
  • Strong knowledge of Oracle Fusion Cloud applications, including Financials, Procurement, Project Management, SCM, etc.
  • Fast learner. Excellent problem solving and analytical skills.
  • Strong communication skills, both written and verbal for English and Cantonese.
  • Ability to work independently and as part of a team.
  • Experience with Oracle Fusion Cloud implementation is preferred.
  • Experience with OTBI, BIP, SQL and PL/SQL.
  • Familiarity with cloud infrastructure and web services is preferred.


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