Technical Operations Manager for Wholesale Banking
1 week ago
We are seeking a highly skilled Technical Operations Manager to join our team in wholesale banking. As a key member of our infrastructure services team, you will be responsible for providing technical support and operations expertise to our dealing room and global trading systems.
Your primary focus will be on ensuring the smooth operation of our IT infrastructure, including desktop computing environments, telecom and trader voice systems, market data and transactional systems, and dealing room infrastructure.
You will work closely with our business stakeholders to identify and mitigate risks, implement process improvements, and ensure compliance with regulatory requirements.
In addition to your technical expertise, you will also provide leadership and guidance to junior team members, mentoring them in their roles and responsibilities.
Key Responsibilities:
- Provide 1st, 2nd & 3rd level technical support for all Financial Markets business products and infrastructures (desktop, server, dealer telephony & market data)
- Problem and Change Management – Incident/Change Management, call logging, call trends, call reporting including high severity problem control
- Assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster
- Responsible for the enforcement of global strategies and standards in all Financial Markets locations including ensuring risk/compliance, processes/procedures and security/build standards are followed
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