Digital Asset Operations Specialist
2 days ago
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In a regulated environment, the Operations Specialist oversees and manages operations within established standard operating procedures (SOPs) while upholding predetermined Service Level Agreements (SLAs). They collaborate with traders, approvers, settlement and security teams to report requests and system status and malfunctions.
Main Responsibilities- Manage and operate systems or platforms in compliance with SOPs and SLAs
- Process and execute requests from traders as well as client requests
- Ensure operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs
- Review and provide feedback for all SOPs for consistency and accuracy
- Maintain proper protocol, procedures, notifications, and communications
- Understand and adhere to the company's risk and regulatory standards, policies, and controls
- Identify risk-related issues and escalate to management
- Prepare and create reporting entries and fill in runsheets
- Work variable hours (shift basis) which may be adjusted to accommodate business needs
- Perform other duties and project responsibilities as assigned
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