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Business Intelligence Manager
2 months ago
About Klook
We are a leading travel technology company, dedicated to bringing the world closer together through experiences.
Founded in 2014, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from iconic attractions to paragliding adventures, museums to cultural tours, and other convenient local travel services across 2,300 destinations worldwide.
Our international community of over 1,500 employees, based in 20+ locations, shares a passion for travel and a commitment to innovation. As a global citizen, we believe in co-creating a world of joy within Klook.
We work hard and play hard, upholding our high-performing culture guided by our core values: Push boundaries, Ask for and Give Feedback, Take Ownership, and Help Each Other.
We never settle and together, we strive to achieve greater heights and realize endless possibilities in the dynamic new era of travel.
What You Will Do:
- Develop and maintain business intelligence dashboards, commercial reports, and marketing analytics to inform leadership decisions.
- Design and implement statistical models for merchant segmentation and vertical business strategies to maximize sales and revenue growth.
- Conduct in-depth analytical studies combining external research data and internal business analytics to drive business growth.
- Lead routine business performance reviews and meetings to ensure shared understanding of commercial momentum and data-driven decisions.
- Analyze business data to identify opportunities for growth and operational improvement.
- Develop critical metrics and dashboards to measure performance of merchandising campaigns and derive actionable insights.
- Provide first-line support for local data issues and maintain best practices for data management.
- Collaborate with the Tech team to create technology platforms for data analytics and visualization.
What You Will Need:
- Minimum 4 years of experience in analytics roles in digital, product, or marketing with a Bachelor's degree in Mathematics, Statistics, Computer Science, Data Science, Information Technology, Business, Economics, or related disciplines.
- Data and analytics experience, including data acquisition, management, modeling, visualization, and storytelling.
- Strong business acumen and strategic orientation to distill relevant insights and influence decisions.
- Experience in driving sales performance analysis, marketing analysis, and business reviews in e-commerce or digital industries.
- Project Management Experience - clarity of thought and ability to juggle multiple work streams and work cross-functionally towards aligned goals.
- Ability to work independently and strategically, open to tackling new issues and sounding out new ideas.
- Proactive teammate who thrives in a cross-functional, cross-cultural, hybrid team environment.
- Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones.
- A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work in a fast-paced and uncertain environment independently when required.
- Excellent communication skills in English, Cantonese, and Mandarin.
