Hospitality Engagement Officer
3 days ago
JW Marriott Hotel Hong Kong is committed to delivering exceptional service to our valued Marriott Bonvoy members. As a key member of our team, you will play a critical role in ensuring seamless service delivery.
In this exciting role, you will manage guest interactions, resolve issues, and create personalized experiences to enhance member satisfaction and engagement. The ideal candidate will possess a strong understanding of loyalty programs and excellent communication and interpersonal skills.
Key Performance Indicators (KPIs):
- Enhance member satisfaction and engagement through personalized experiences
- Manage guest interactions to ensure seamless service delivery
- Resolve issues promptly and efficiently
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