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Client Services Manager

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

About Aon

Aon is a leading global professional services firm that helps organizations make better decisions and achieve their goals.

Our Mission

We shape decisions for the better to protect and enrich the lives of people around the world.

Our Culture

We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Job Summary

We are seeking a highly skilled Client Services Manager to join our team. The successful candidate will provide support in placement activities, policy administration, and process improvements.

Key Responsibilities

  • Provide support in placement activities, including collating client placement information and preparing new/renewal quote slips.
  • Provide support in policy administration, including follow-up on policy issuance and data entry.
  • Identify opportunities for process streamlining and improve stakeholder satisfaction.
  • Support and collaborate with different teams in development and implementation of process improvements to increase efficiency.
  • Support other activities within Business Support as necessary.
  • Perform other duties as assigned by Supervisors.
  • Provide training for new and junior colleagues.
  • Supervise a small team, ensure daily operations run smoothly and meet agreed turnaround time.

Requirements

  • University graduate with minimum 5 years working experience in General Insurance in broker firm or insurance company(ies).
  • Candidates with less experience will be considered at Assistant Manager level.
  • Mature and be a self-starter.
  • Good organization skills and effective interpersonal skills.
  • Customer oriented, self-motivated and can work under pressure.
  • Good analytical skill and detailed minded.
  • Excellent command of written and spoken English and Chinese; knowledge of Mandarin will be an advantage.
  • Good command of computer skills including MS Office (Word, Excel, Powerpoint) and Chinese Word Processing.

What We Offer

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working.