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Claims Manager

1 month ago


Mong Kok, Yau Tsim Mong, Hong Kong SAR China QBE Insurance Group Limited Full time
Job Summary

We are seeking an experienced Claims Manager to join our team at QBE Insurance Group Limited. As a Claims Manager, you will be responsible for providing delivery of claims services, determining proper policy coverage, and ensuring customer satisfaction and equitable solutions to claims in accordance with company guidelines.

Main Responsibilities

• Support the implementation of claims management strategies and objectives for the region/branch
• Maintain current knowledge of insurance guidelines and policy changes to approve claims within appropriate authority levels
• Contribute to the refinement of processes and procedures to improve Claims systems and procedures
• Maintain good client relationships with the insured, agents, service providers, and the general public
• Respond to client requests in accordance with service standards
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels
• Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership
• May supervise the investigation and settlement of all claims within the team
• Provide guidance to other Claims colleagues when needed

Requirements

• Relevant experience of handling casualty or liability claims
• Strong knowledge of insurance industry and claims processes
• Relevant tertiary or industry qualifications
• LLB is preferred
• Experienced in handling legal cases
• Organizational and communication skills
• Analytical and negotiation skills
• Communication Skills in English and Chinese

Skills

Analytical Thinking, Claims Settlement, Critical Thinking, Customer Service, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support

How to Apply

To submit your application, click "Apply" and follow the step-by-step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.