High Speed Rail Station Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Job Overview

The Mass Transit Railway is seeking a dedicated and customer-focused individual to join our team as a Station Officer-High Speed Rail. This role plays a vital part in ensuring the smooth operation of our high-speed rail network.

About the Role

  • As a Station Officer-High Speed Rail, you will be responsible for performing station duties such as platform supervision, train service recovery, and crowd control.
  • You will also operate the Customer Service Centre and handle the Automatic Fare Collection system and equipment.
  • Your primary goal will be to provide world-class customer services in accordance with our service standards and targets.

Requirements

  • A minimum of 2 years' work experience, preferably gained in travel or hospitality industries.
  • Proficient in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters.
  • Effective and empathetic communication skills and a strong customer-centric mindset.
  • Possession of a valid travel document to the Mainland of China.

What We Offer

  • An estimated average monthly income of HK$22,000 (including shift duty related allowance*, laundry allowance, 13th month pay, and annual discretionary award).
  • Reporting for duty during adverse weather conditions will be eligible for related allowances.
  • A Joining Bonus of HK$12,000, subject to terms and conditions.

How to Apply

If you are interested in this exciting opportunity, please submit your application online or send your CV stating the position (with reference number) by mail to the Human Resource Management Department.

All information provided by applicants will be treated in strict confidence and used for recruitment purposes only.



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