High Speed Rail Station Officer Position

4 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Overview

MTR Corporation is a leading transportation provider in Hong Kong, committed to delivering exceptional customer experiences. We are seeking a highly skilled and dedicated individual to join our team as a Station Officer for High Speed Rail.

Salary

The successful candidate will receive a competitive salary of HK$22,000 per month, inclusive of shift duty related allowance, laundry allowance, 13th month pay, and annual discretionary award.

Job Description

As a Station Officer for High Speed Rail, you will be responsible for ensuring the smooth operation of station duties, including platform supervision, train service recovery, station inspection, and crowd control. You will also be required to operate the Customer Service Centre and handle Automatic Fare Collection systems and equipment.

You will provide world-class customer services in accordance with our service standards and targets, ensuring that our passengers have an exceptional experience.

Required Skills and Qualifications

To be successful in this role, you will need to possess:

  • Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE (including English and Chinese Languages)
  • A minimum of 2 year's work experience, preferably gained in travel or hospitality industries
  • Proficient in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters
  • Effective and empathetic communication skills and strong customer-centric mind-set
  • Possession of a valid travel document to the Mainland of China

Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Competitive salary and allowances
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment

Others

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application online or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong.



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