IT Support Specialist
3 days ago
ConnectedGroup Limited is a well-established financial organization with a significant IT team in Hong Kong. We are currently seeking an experienced Helpdesk Support professional to join our service delivery team. The ideal candidate will be responsible for providing first-line support to internal users, utilizing their technical expertise to resolve issues efficiently.
Key Responsibilities:
- Serve as the primary point of contact for internal staff requiring technical assistance
- Respond to support queries via various communication channels, ensuring prompt and effective resolutions
- Manage user account settings, reset passwords, and grant access permissions as needed
- Deliver training and guidance to end-users on technology-related topics, enhancing their productivity and proficiency
Requirements and Qualifications:
- Bachelor's degree or higher in IT, Computer Science, or a related field
- At least one year of experience in technical support or customer service, preferably with Microsoft products
Benefits and Remuneration:
- A competitive annual salary of HKD 35,000-HKD 40,000, depending on qualifications and experience
- Medical insurance coverage
- Contract completion bonus
- Annual leave entitlement
How to Apply:
Candidates interested in this opportunity should submit their CV in Word format to our HR department for further consideration.
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