Service Quality Lead

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

The BOC Group Life Assurance Company Limited is looking for a Service Quality Lead to join its team. This role is responsible for developing and implementing strategies to enhance customer satisfaction and loyalty, while maintaining high-quality customer service standards.

About the Role:

As a Service Quality Lead, you will have the opportunity to work closely with our hotline team, identifying areas for improvement and implementing changes to enhance our customers' experience. You will also be responsible for collaborating with other teams to develop and implement processes to meet our operational requirements.

Responsibilities:
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Collaborate with other teams to identify areas for improvement and implement changes
  • Maintain high-quality customer service standards through effective supervision of the hotline team

Requirements:

  • Degree or above in relevant fields with professional insurance qualifications (FLMI, ACS)
  • 6 years or more working experience, preferably 3 years at supervisory level in life insurance with solid customer relationship management skills
  • Excellent customer-service orientation and interpersonal skills
  • Patient, detail-oriented, and proficient in problem-solving and organization
  • Proficient in MS Word, Excel, and Chinese Word Processing
  • Strong English and Chinese language skills, both written and spoken

Benefits:

  • 5-day work week
  • Attractive remuneration package
  • Excellent training and development opportunities

Seniority Level: Mid-Senior Level

Employment Type: Full-time

Job Function: Customer Service

Industries: Insurance



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