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Service Quality Lead

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Sino Hotels Full time

Service Quality Lead:

We are seeking an experienced Service Quality Lead to join our team at Sino Hotels. The successful candidate will be responsible for ensuring that all aspects of our service delivery meet the highest standards of quality, safety, and customer satisfaction.

About You:

We are looking for a highly motivated and organized individual with a minimum of 10 years' experience in Guangdong or Chinese cuisine restaurants. Strong leadership and problem-solving skills are essential, as well as good communication and interpersonal skills. A good command of English and Cantonese is required, with Putonghua being an asset.

Responsibilities:

  • Develop and implement quality improvement initiatives
  • Conduct regular audits to ensure compliance with quality standards

Requirements:

  • Minimum 10 years' experience in Guangdong or Chinese cuisine restaurant
  • Strong leadership & problem-solving skills
  • Good communication and interpersonal skills
  • Presentable, enthusiastic, proactive, and motivated
  • 5 years housekeeping operational experience with at least 3 years in supervisory role
  • Good command of English and Cantonese; Putonghua is a plus

Work Schedule:

  • 5-day work week
  • Daily 8.5 working hours
  • Fixed Straight Shift Duty
  • Fixed Sundays Off