IT Support Professional
4 days ago
Pinpoint Asia, a globalized insurance firm, is seeking an experienced Technical Assistance Specialist to join the team.
About the Role
You will play a crucial part in providing high-quality technical support services to internal end users across different countries.
Key Responsibilities
- Provide remote and on-site technical support for hardware, applications, and network services to ensure smooth operations.
- Set up workstations and assist with IT support for meeting rooms.
- Evaluate and escalate technical issues to the next level of support and collaborate with vendors for timely resolution.
- Contribute to knowledge sharing by writing articles, delivering training, and facilitating forums.
- Maintain accurate inventory and documentation, and support security patching of company devices.
Requirements
- Degree or Diploma in Information Technology or related field.
- 1-2 years of experience in IT support, with strong technical knowledge of hardware, software, and network services.
- Proficiency in SaaS ITSM tools like ServiceNow and familiarity with ITIL best practices.
- Excellent communication, problem-solving, and troubleshooting skills.
- Self-motivated team player with strong analytical and time management skills.
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