IT Support Professional

4 days ago


Hong Kong Island, Hong Kong SAR China Pinpoint Asia Full time
Technical Assistance Specialist

Pinpoint Asia, a globalized insurance firm, is seeking an experienced Technical Assistance Specialist to join the team.

About the Role

You will play a crucial part in providing high-quality technical support services to internal end users across different countries.

Key Responsibilities

  1. Provide remote and on-site technical support for hardware, applications, and network services to ensure smooth operations.
  2. Set up workstations and assist with IT support for meeting rooms.
  3. Evaluate and escalate technical issues to the next level of support and collaborate with vendors for timely resolution.
  4. Contribute to knowledge sharing by writing articles, delivering training, and facilitating forums.
  5. Maintain accurate inventory and documentation, and support security patching of company devices.

Requirements

  1. Degree or Diploma in Information Technology or related field.
  2. 1-2 years of experience in IT support, with strong technical knowledge of hardware, software, and network services.
  3. Proficiency in SaaS ITSM tools like ServiceNow and familiarity with ITIL best practices.
  4. Excellent communication, problem-solving, and troubleshooting skills.
  5. Self-motivated team player with strong analytical and time management skills.


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