Business Process Excellence Specialist
5 days ago
Classy Wheeler Limited is a leading IT and telecommunications service provider in Hong Kong. We are currently seeking an experienced Senior Business Process Analyst to join our team.
Job Description
Key Responsibilities:
• Collaborate with stakeholders to review business processes, minimize operational risk, and improve efficiency and productivity.
• Assist the manager in designing workflows that align with system capabilities.
• Conduct business process re-engineering, gap analysis, and improvement initiatives.
• Liaise with internal and external parties to execute operation flow improvements and new initiatives.
• Prepare monthly reports with data analysis to highlight improvement areas for management decision-making.
• Work closely with business users and IT teams to understand requirements and enhance system functionality.
• Ensure smooth transition of migration and integration processes.
• Assist in managing project deployment, implementation, and support.
• Provide administrative support, including proposal preparation and project coordination.
• Handle ad-hoc projects as assigned.
Requirements:
• University degree or equivalent in Business Administration, Statistics, Operations Management, or related fields.
• A minimum of 3 years' relevant experience, preferably in the telecommunications service industry and/or with IT knowledge and background.
• Solid experience in project management and control procedures would be an advantage.
• Customer and result-oriented, energetic, and well-organized individual with strong interpersonal and communication skills.
• Strong numerical and analytical ability to identify key issues and solutions systematically.
• Proficiency in MS Office applications.
• Good command of both spoken and written English and Chinese (Cantonese and Putonghua).
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