Process Excellence Manager

6 days ago


Hong Kong Island, Hong Kong SAR China Standard Chartered Life and Careers Full time
About the Position

Standard Chartered Life and Careers is seeking a highly skilled Process Excellence Manager to join our team. As a key member of our organization, you will be responsible for driving process excellence, delivering exceptional client service and experience, and managing relationships with clients.

Key Responsibilities
  1. Process Improvement: Identify opportunities to streamline and automate processes, and drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
  2. Client Relationship Management: Manage client relationships, ensuring alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and addressing any gaps.
  3. Collaboration: Collaborate with internal stakeholders, including Relationship Managers, to deliver exceptional client service and experience.
  4. Change Management: Lead and manage change initiatives, ensuring compliance with regulatory requirements and expectations relevant to the role remit.
Requirements
  • Excellent Leadership Skills: Excellent leadership skills, with the ability to lead and motivate teams to achieve goals.
  • Strong Communication Skills: Excellent written and verbal communication skills in English, with the ability to positively engage and build rapport with clients.
  • Business Acumen: A clear understanding of the client needs being serviced, with knowledge of regulatory requirements and expectations relevant to the role remit.
  • Strategic Thinking: Ability to think strategically, with the ability to analyze data and identify opportunities for process improvement.


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About UsClassy Wheeler Limited is a leading manufacturer of IoT products, dedicated to delivering innovative solutions that meet customer needs.Job Summary:We are seeking an experienced Senior Operations Manager to join our team, responsible for overseeing the day-to-day operations of our manufacturing facility.Key Responsibilities:Oversee the planning,...

  • Process Management

    5 days ago


    Hong Kong Island, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full time

    Responsibilities:Review customer profile and KYC documents for on-boarding, periodic review and trigger event review to ensure compliance with regulatory requirements and the Bank's internal policies and procedures before submission for senior management approval.Provide advice to business units on AMT/CFT and compliance requirements.Liaise with internal...


  • Hong Kong, Central and Western District, Hong Kong SAR China OSL Full time

    We are looking for an exceptional Operations Excellence Manager to join our team at Osl. In this critical role, you will be responsible for driving process improvements and ensuring operational excellence throughout the organization.Key Responsibilities:Develop and implement process improvements to drive operational efficiency and effectiveness.Analyze data...


  • Hong Kong Island, Hong Kong SAR China Acquaintance Enterprises Limited Full time

    We are redefining the future of logistics with innovation and technology. As a Business Process Analyst, you will contribute to this vision by streamlining our business processes and improving efficiency.Responsibilities:To analyze business processes and identify areas for improvement.Develop and implement process improvements, ensuring seamless integration...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    About DBS Bank (Hong Kong) Limited">DBS Bank (Hong Kong) Limited enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.We manage the majority of the bank's operational processes and inspire to delight our business partners...


  • Hong Kong Island, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

    This exciting opportunity is available for a skilled and motivated individual to join BOC Group Life Assurance Company Limited's team.Key Responsibilities:Develop and maintain relationships with customers, providing them with excellent service.Analyze customer feedback to identify areas for improvement.Requirements:Diploma or higher qualification with...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Position OverviewClassy Wheeler Limited is looking for a skilled Senior Business Systems Analyst to join our team. As a Senior Business Systems Analyst, you will be responsible for developing and implementing systems to support business processes.Key ResponsibilitiesDevelop and implement systems to support business processes.Collaborate with stakeholders to...


  • Hong Kong, Central and Western District, Hong Kong SAR China CIMB BANK BERHAD Full time

    About UsCIMB BANK BERHAD's Hong Kong office was established in 1991 as our first extension in Greater China and North Asia. Our office is strategically positioned to facilitate cross-border transactions for our Southeast Asian corporate and institutional clients venturing into Greater China and North Asia markets. With a comprehensive product suite from...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading IT&T services company in Hong KongJob DescriptionCandidates with less experience will be considered as Business Process Assistant or Business Process Officer.ResponsibilitiesAs the key stakeholder to regularly review the business process in order to minimize the operational risk and improve the efficiency & productivity.Assist the Manager in...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job DescriptionAs a Business Process Planning Analyst, you will be responsible for:Collaborating with business users to understand their needs.Collecting, analyzing, and communicating requirements.Planning and managing project schedules.Developing test cases and conducting UAT.Providing system training and preparing reports.RequirementsThe ideal candidate...

  • Retail excellence

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    Retail Excellence & Training Manager, Global Kowloon, Hong Kong Purpose of Position CASETi FY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. The Global Retail Excellence...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    As a member of Classy Wheeler Limited, a prominent IT&T services company in Hong Kong, you will contribute to enhancing operational efficiency.Main ObjectivesMaintain business processes that reduce operational risk and increase efficiency & productivity.Develop workflow designs aligned with system capabilities, working closely with the Manager.Implement...


  • Hong Kong Island, Hong Kong SAR China Standard Chartered Life and Careers Full time

    Title: Associate Director, Suitability Process & Change Delivery, Private Bank11293Central, HKRegular EmployeeOffice - Full Time7 Mar 2025JOB SUMMARYThis role could be based in Hong Kong and Singapore. When you start the application process you will be presented with a drop down menu showing all countries. Please ensure that you select a country where the...


  • Hong Kong Island, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full time

    **Company Overview:**The Bank of Communications Co., Ltd. London Branch is a leading financial institution with a strong commitment to excellence and innovation.


  • Hong Kong Island, Hong Kong SAR China HSBC Full time

    HSBC is a global bank with a rich history of innovation and customer-centricity. As a Customer Complaints Support Officer, you'll have the opportunity to work with our experienced team to resolve customer complaints and improve overall customer satisfaction.Your key responsibilities will include:Supporting the Customer Relations Manager or Senior Customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Logistics Process Improvement Manager Job DescriptionMass Transit Railway is seeking an experienced Logistics Process Improvement Manager to join our team. In this role, you will play a vital part in improving our logistics processes, ensuring we maintain the highest level of service quality while minimizing costs.About the RoleThe successful candidate will...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    Chemical Process Leader Job SummaryWe are seeking a highly motivated Chemical Process Leader to oversee operations at our medical waste treatment plant.The ideal candidate will have a strong background in chemical engineering or operations management.Key Responsibilities:Manage the shift and lead the team to ensure adherence to the waste treatment schedule...


  • Hong Kong Island, Hong Kong SAR China Standard Chartered Life and Careers Full time

    About the RoleWe are seeking a Senior Manager, Process Design and Governance, to join our team. The successful candidate will be responsible for driving a data-driven operations and developing metrics to track key performance indicators.You will also lead the development of an operation dashboard with key KPIs covering productivity and capacity to monitor...


  • Hong Kong Island, Hong Kong SAR China HK Express Full time

    Supervisor, Flight Operations Excellence (Engagement)Job no: 497762Work type: Full timeLocation: Hong Kong SARDepartment: Flight OperationsHK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.Like you, and just like many people across Asia,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time

    ResponsibilitiesDevelop and maintain strong relationships with cross-functional teams, including Global Sourcing, Product, and Supply Chain organizations.Lead the new vendor onboarding process, including setup and sustainment of vendor data and documentation across systems.Communicate effectively with vendors to request information, troubleshoot issues, and...