Service Excellence Associate

2 weeks ago


Hong Kong Island, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

This exciting opportunity is available for a skilled and motivated individual to join BOC Group Life Assurance Company Limited's team.

Key Responsibilities:
  • Develop and maintain relationships with customers, providing them with excellent service.
  • Analyze customer feedback to identify areas for improvement.

Requirements:

  • Diploma or higher qualification with professional insurance certification (e.g. IIQE, FLMI).
  • 1-year working experience in life insurance with strong customer relationship management skills.
  • Excellent communication and interpersonal skills.
  • Able to work effectively as part of a team, manage workload independently, and adapt to changing priorities.
  • Strong attention to detail, organized approach, and positive attitude.
  • Proficient in Microsoft Office software (Word, Excel), Chinese word processing, and proficient in both spoken and written English and Chinese.
  • Preferring candidates with strong Mandarin language skills; additional Chinese dialect proficiency an asset.

Benefits:

  • Opportunity to work in a dynamic industry.
  • Chance to develop new skills and advance your career.
  • Competitive compensation package.


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