Process Improvement Analyst
3 days ago
As a member of Classy Wheeler Limited, a prominent IT&T services company in Hong Kong, you will contribute to enhancing operational efficiency.
Main Objectives- Maintain business processes that reduce operational risk and increase efficiency & productivity.
- Develop workflow designs aligned with system capabilities, working closely with the Manager.
- Implement business process re-engineering, gap analysis & improvement, and change management strategies.
- Foster partnerships with internal & external stakeholders to drive operation flow enhancements & new initiatives.
- Create informative monthly reports highlighting key performance indicators for management decision-making.
- Cultivate strong relationships between business users & IT teams to improve system functionalities and meet project deadlines.
- Streamline the integration of IT systems across diverse business units, simplifying migration and integration processes.
- Lead project deployments, implementations, and supports, developing implementation plans and conducting UAT.
- Offer comprehensive administrative support, encompassing document preparation, project tracking, and coordination.
- Participate in managing ad-hoc projects delegated by management.
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