Process Improvement Analyst

3 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

As a member of Classy Wheeler Limited, a prominent IT&T services company in Hong Kong, you will contribute to enhancing operational efficiency.

Main Objectives
  • Maintain business processes that reduce operational risk and increase efficiency & productivity.
  • Develop workflow designs aligned with system capabilities, working closely with the Manager.
  • Implement business process re-engineering, gap analysis & improvement, and change management strategies.
  • Foster partnerships with internal & external stakeholders to drive operation flow enhancements & new initiatives.
  • Create informative monthly reports highlighting key performance indicators for management decision-making.
  • Cultivate strong relationships between business users & IT teams to improve system functionalities and meet project deadlines.
  • Streamline the integration of IT systems across diverse business units, simplifying migration and integration processes.
  • Lead project deployments, implementations, and supports, developing implementation plans and conducting UAT.
  • Offer comprehensive administrative support, encompassing document preparation, project tracking, and coordination.
  • Participate in managing ad-hoc projects delegated by management.


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