Technical Service Professional

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Thermo Fisher Scientific Full time

Job Summary:


We are seeking a skilled Field Service Engineer to represent our company in a positive, professional manner and provide exceptional service to our customers. This role involves owning and delivering service commitments, executing installations, calibrations, preventative maintenance, training, and repairs.



About Us

At Thermo Fisher Scientific, we value diversity and inclusion in the workplace and strive to create an environment where everyone can thrive. We are committed to promoting equal opportunities for all employees and applicants.



Key Responsibilities

The successful candidate will be responsible for:



  • Representing our company in a professional manner at all times
  • Owning and delivering service commitments, including installations, calibrations, preventative maintenance, training, and repairs
  • Providing excellent customer service and ensuring high levels of customer satisfaction
  • Partnering with commercial colleagues to deliver customer deals that meet or exceed customer expectations
  • Maintaining accurate records and reports, and creating procedures/protocols as required
  • Staying up-to-date with new technologies and best practices in the field


Requirements

To be considered for this role, you will need:



  • A high diploma or above in Engineering or a related discipline
  • At least 3 years of relevant work experience
  • Excellent communication and interpersonal skills, both written and oral
  • Ability to work effectively in difficult and stressful situations
  • Strong problem-solving and technical skills
  • Good verbal and written communication skills related to technical approaches, work performed, test results, and findings
  • Customer friendliness and professional attitude
  • Strong electrical or mechanical background for troubleshooting/repair, and problem-solving abilities
  • PC literacy, including MS Office and Outlook


What We Offer

We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience, plus additional benefits and bonuses. If you are a motivated and experienced Field Service Engineer looking for a new challenge, please apply today



Salary:

$95,000 per year




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