Customer Onboarding Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is committed to delivering exceptional service excellence. Our people are our most valuable asset, and we strive to create a dynamic working environment that fosters growth and development opportunities.

Our Commercial Banking Business

We provide customized financial solutions to our corporate customers, from small and medium-sized businesses to publicly listed companies. Our services include corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance, and e-Banking services.

Key Responsibilities

  • Identify customer due diligence (CDD) requirement gaps by analyzing customer information to ensure the collection of sufficient information and supporting documents required for account opening.
  • Understand customer context, oversee goals, and provide product information to best serve customers.
  • Improve product penetration and customer retention, and foster positive customer relationships.
  • Oversee the end-to-end CDD and onboarding process, ensuring execution excellence.
  • Reengineer the customer onboarding process flow to continuously improve efficiency and effectiveness.
  • Make recommendations on all client onboarding decisions, ensuring sufficiency in fulfilling CDD requirements and raising exception/variance approval requests with sufficient justifications.

Requirements

  • University degree in Business Administration or related disciplines.
  • Minimum of 2 years of work experience in providing high-standard customer service.
  • Knowledge of commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers.
  • Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7, and 8.
  • Experience in handling CDD reviews for corporate customers.
  • Good communication and interpersonal skills.
  • Proficiency in both spoken and written English and Chinese.
  • High level of customer-centricity mindset with dedication to delivering exceptional quality services.


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