Manager Underwriting Credit Control Services
3 weeks ago
HSBC is seeking a highly skilled and experienced professional to join our team as a Manager Underwriting Credit Control Services. This is a unique opportunity to lead cross-functional business and process transformation initiatives in markets to streamline and deliver straight-through end-to-end digital lending customer journeys.
Key Responsibilities- Lead the execution of business and process transformation initiatives in markets to improve operational efficiency and customer experience.
- Collaborate closely with our global analytics team to identify and implement optimal analytical tools and management information systems.
- Maintain robust oversight of underwriting operations in markets, ensuring effective governance measures and adherence to global standards.
- Proactively seek opportunities to streamline and optimize business operations, leveraging analytical output and management information.
- Develop and implement innovative solutions to improve operational efficiency and customer experience.
- Provide proactive consultancy services during the initiation and prioritization of change initiatives.
- Assist in planning activities, including progress tracking, resource monitoring, budget management, quality control, and risk and issue management.
- Undergraduate or postgraduate degree in Business Administration, Computer Science, or a related field.
- Experience in driving transformation/change initiatives in financial services industry.
- Experience in one or more domains within FCS - Underwriting, Fraud Operations, or Collections operations and/or Credit Risk is an advantage.
- Experience with analytics is also an advantage.
- Demonstrates a can-do attitude, embracing an entrepreneurial spirit to seek knowledge and identify opportunities.
- Highly motivated self-starter who excels in collaborative teamwork and consistently delivers on time.
- Proven leadership in technology teams using agile methodology, fostering talent and leveraging tools like JIRA/Confluence.
- Strong interpersonal skills to effectively communicate technical matters with senior leaders, bridging the gap between business and technology.
- Experience in requirements gathering and design activity, handling projects/products with a focus on business, operations, and technology.
- Quick development of expertise in both technical and non-technical domains.
- Comfort in working with diverse stakeholders across markets, regions, business, and technology teams, and various levels of seniority.
- Proven ability to work across regions while maintaining a global perspective.
- Confident to challenge when dealing with senior stakeholders.
- Ability to negotiate and influence.
- Multilingualism is a plus.
HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
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