Logistics Operations Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time
About the Role

As a key member of our Outbound Logistics Team, you will play a crucial role in ensuring timely and efficient product delivery to our Retail Stores and Ecom guests. Your primary responsibility will be to monitor and coordinate with cross-functional teams to meet by-whens, Service Level Agreements (SLAs), and department expectations.

You will work closely with DC teams and transportation vendors to ensure seamless product movement, provide updates and solutions to Stores, Store Ops, and SSC regarding timely product delivery, shipment accuracy, and cost control.

This temporary role is based in Hong Kong and reports directly to the Senior Distribution & Logistics Manager. Your focus will be on ensuring a smooth and efficient running of our 3rd party logistics supplier-operated DC for omni-channel fulfillment, covering Retail, Digital, and Franchisee Business.

A Day in the Life
  • Monitor transportation flow of all Retail Orders from Distribution Centers to Stores in Asia and Franchisee Business Partners.
  • Support and coordinate with Courier vendors and GECs to ensure Ecom orders meet guest SLAs.
  • Track DC ship dates and transit time of all Retail orders daily.
  • Collaborate with internal partners and vendors to identify actions to improve vendor performance, ensuring successful implementation.
  • Provide support to the Retail Operations team and Retail Stores on Special Projects & Logistical matters, including New Store Openings, Transfers, and Returns.
  • Coordinate logistics arrangements for stores pullback and ecom returns from stores or guests to DC.
  • Audit and submit logistics vendor invoices to the Account Payable team.
  • Manage monthly/quarterly performance meetings with LSPs.
  • Support outbound volume forecasts for carriers & 3PL partners.
  • Serve as the subject matter expert for vendor KPIs related to outbound shipping.


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