Corporate Wellness and Operations Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Pinnacle Performance Full time
Pinnacle Performance is Seeking an Experienced Assistant Manager:

Join our team as a Senior Business Development Coordinator - Fitness and take on a challenging role that requires a proactive and detail-oriented approach. As a key member of our operations team, you will support our Operations Manager in managing facility operations, business development, and member engagement initiatives. Your primary responsibility will be to oversee the day-to-day operations of our fitness center facilities, ensuring smooth functionality across all areas.

Your Responsibilities:
  • Support the Operations Manager in developing and implementing strategies to enhance member engagement and drive new memberships to reach department targets.
  • Maintain daily facility tidiness, equipment maintenance, and service levels at the highest standard at all times.
  • Foster strong relationships with members through effective communication and responsiveness to achieve high customer satisfaction.
  • Assess, recommend, and execute initiatives to improve customer satisfaction, service standards, member base, and class utilization increase.
  • Drive personal training sales, manage client relationships, oversee PT department performance, and ensure operational excellence to achieve revenue targets.

Qualifications and Requirements:
  • Bachelor's degree in a relevant field.
  • 3+ years of experience in operations management and business development, preferably in a fitness or wellness environment.
  • Excellent English verbal and written communication skills with the ability to manage relationships with senior stakeholders; knowledge of Cantonese would be beneficial.
  • Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously.
  • Strong understanding of fitness center management and related commercial and operational needs, preferably within a corporate setting.
  • Knowledge of sports science and experience in delivering strength and conditioning coaching to individuals and groups.
  • Experience working in a dynamic and cross-functional team environment.


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