Insurance Domain Expert

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Ploy Full time

Ploy is seeking an experienced Insurance Domain Expert to support process documentation efforts. The role involves gathering business requirements, collaborating with stakeholders across various insurance departments, and developing an insurance reference architecture and service catalog for consumption.

Key Responsibilities:
  • Gather inputs from business stakeholders to develop an insurance service catalog and document the as-is insurance process architecture, process models, and controls.
  • Create clear, concise documentation detailing process steps, requirements, and user stories or functional specifications for core insurance processes, including New Business & Policy Setup, Policy Owned Services, Claims, Billing & Collection.
  • Familiarity with insurance standards such as ACCORD or IBM Insurance Reference Architecture is required.
  • Maintain documentation, including business requirements, functional specifications, user stories, and data dictionaries.
  • Identify process gaps, pain points, and areas for improvement in processes and systems, aiming to enhance operational efficiency within the insurance domain.
  • Provide project updates and clearly communicate requirements to stakeholders.

Knowledge/Experience:
The ideal candidate will have at least 5 years of experience in insurance process engineering and transformation projects as a Business Analyst or Consultant. Strong understanding of core insurance processes, including New Business & Policy Setup, Policy Owned Services, Claims, Billing & Collection, is essential.

Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, Insurance, or a related field is required.
  • Relevant certifications in business analysis, insurance, or related domains are a plus.


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