Global Logistics Expert

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time
Air Logistics Operational Key Account Manager

Hong Kong, Hong Kong | Frachttransport und Kundenservice | Vollzeit | Salary: $60,000 - $90,000 per year

The role of an Operational Key Account Manager is to maintain and expand relationships with strategically important customers.

Your RoleThis position requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth. The successful candidate will work closely with various internal teams to deliver seamless service and solutions tailored to client needs.Responsibilities
  • Serve as the main point of contact for assigned key accounts, ensuring client needs are met efficiently
  • Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions
  • Clarify, negotiate if needed, and formalize operational requirements with the customer
  • Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions
  • Act on behalf of the customer, articulating their needs and requirements to the greater operational organization
Your Skills and Experiences
  • Manage internal resources through influence, leadership, and building lasting trust
  • Be analytical, ambitious, and confident in undertaking wide-ranging internal and external improvement initiatives
  • Have in-depth knowledge of forwarder logistics import and export operations, including systems and processes related to security protocols
  • Drive customer compliance through effective communication of international trade regulations
  • Have experience dealing with multinational and multi-business unit organizations
  • Have experience in customer relationship management and communications
  • Have in-depth knowledge and skills in onboarding new business through executing effective implementation best practices
  • At least 5 years of freight forwarding or transportation experience
  • College degree in logistics, management, or related fields
  • Proficiency in Excel, PowerPoint, Word Doc
  • Able to travel
Good Reasons to Join Our TeamWe seek individuals with demonstrated skills in consultative selling in supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment.

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