Knowledge Hub Operations Lead
6 days ago
We are seeking an experienced professional to join our Customer Care Department as the Assistant Manager Knowledge Management. In this role, you will be responsible for managing all changes to Customer Care related policy and procedure, ensuring compliance with IATA standards, and maintaining the Knowledge Hub up to date.
Main Responsibilities- Develop and maintain policies and procedures for Customer Care.
- Provide guidance and support to CCD teams and other departments on CCD policies and procedures.
- Work closely with business units to establish a knowledge base in the Knowledge Hub.
- Implement new features and enhancements in the Knowledge Hub in collaboration with CCD teams, Digital teams, and vendors.
- Lead the review of existing knowledge in CCD, removing redundancies and transforming content for Knowledge Management readiness.
- Evaluate the effectiveness of Knowledge Hub articles based on customer feedback reports.
- Manage changes arising from Knowledge Management adoption.
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Hub Service Lead
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is committed to providing exceptional customer service and experience. As a Hub Service Lead, you will play a vital role in ensuring that our passengers have a seamless travel journey.Job DescriptionCoordinating daily operations with key stakeholders and Airport Authority (AA) in the Integrated Airport Centre (IAC) to...
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Hub Management Specialist
21 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DescriptionCathay Pacific Airways Limited is a world-class airline that prides itself on delivering exceptional customer service. We are currently seeking a highly skilled individual to fill the role of Hub Operations Lead at our Hong Kong International Airport (HKIA) hub.Main ResponsibilitiesOversee ground handling activities, including loading,...
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Hub Services Director
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeRole DescriptionThe Hub Operations Lead is responsible for providing exceptional customer service, managing operational costs, and ensuring performance meets relevant KPIs. This involves engaging airport facilitation and service providers to guarantee efficient and hassle-free connectivity for both passengers and baggage while maintaining safety and security...
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Ground Handling Team Lead
17 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob SummaryCathay Pacific Airways Limited is a leading airline that operates one of the busiest hubs in the world, Hong Kong International Airport (HKIA). We are currently seeking a seasoned professional to fill the role of Hub Operations Lead, responsible for overseeing ground handling activities and ensuring the smooth operation of our HKIA hub.Main...
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Virtual Training Hub Manager Hong Kong
5 days ago
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APAC Brand Creative Operations Lead
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Customer Care Policy Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob OverviewThis role is part of a global team in our Customer Care Department dedicated to providing peace of mind and building lifetime relationships through world class customer care. As the Assistant Manager Knowledge Management, you are empowered to manage all changes to Customer Care related policy and procedure, and ensure compliance with...
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Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DescriptionWe are looking for a highly skilled and experienced professional to join our Customer Care Department as the Assistant Manager Knowledge Management. In this role, you will be responsible for managing all changes to Customer Care related policy and procedure, ensuring compliance with IATA standards, and maintaining the Knowledge Hub up to...
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Senior Manager Financial Markets Operations
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Airport Operations Coordinator
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeRole OverviewCathay Pacific Airways Limited is seeking an experienced professional to fill the role of Hub Operations Lead. As a key member of our team, you will be responsible for ensuring the smooth operation of our Hong Kong International Airport (HKIA) ground handling activities.Main ResponsibilitiesMonitor and control ground handling activities on...
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Airport Operations Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob OverviewThe Hub Operations Lead plays a critical role in ensuring the smooth operation of Hong Kong International Airport (HKIA) ground handling activities. As part of our team, you will be responsible for controlling costs effectively and striving to provide services that exceed customers' expectations.Key Responsibilities:Monitor ground handling...
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Operations Team Lead
5 days ago
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Operations Lead, HKTW
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Innovation R&D Specialist
4 days ago
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Housing Operations Lead
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Research and Development Physicist
4 days ago
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operations services manager
2 weeks ago
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Settlement Operations Lead
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Office Operations Coordinator
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Administrative Officer
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