Exams Operations Coordinator
1 month ago
We are seeking a highly skilled Exams Operations Coordinator to join our team in Hong Kong. In this role, you will play a crucial part in ensuring the effective delivery of exams within our small or remote exams office location.
The successful candidate will have experience working in a busy operational environment delivering high levels of customer service and will be able to ensure compliance, risk, and security standards are monitored and maintained.
This is an exciting opportunity for someone who is passionate about education and has excellent communication and problem-solving skills. If you are looking for a challenging and rewarding role that requires attention to detail and ability to work under pressure, then we want to hear from you
Estimated salary: HKD 55,000 - HKD 65,000 per month, depending on experience.
Key Responsibilities:
• Undertake planning and delivery functions in preparation for Test Days in line with BC process
• Receive instructions and requests from cluster operations, 5 days before Test Day itself and plan and organize given resources accordingly
• Monitor performance and identify issues, deploy engagement plan for Venue Staff, and support decisions of Operations Manager with the selection of venue staff
• Handle confidential materials and maintain British Council standards in set up and day-to-day operations
• Sort and pack exam materials for designated test venues, reconcile exam materials and papers received, and report and escalate any discrepancies
• Provide timely escalation of issues, enabling the adaptation of work plans where necessary
• Work with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints
• Develop good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery
• Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Manager/Cluster team when required
• Follow agreed corporate risk management processes and procedures when delivering services to protect the interests of the BC and its customers at all times
Requirements:
• University degree in any subject or relevant qualification
• IELTS 6.5 or equivalent level desirable
• Experience working in a busy operational environment delivering high levels of customer service
• Ability to ensure compliance, risk, and security standards are monitored and maintained
• Experience working in Exams (desirable)
• Track record of working in a tightly controlled process-driven environment (desirable)
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