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Spa Operations Manager
2 months ago
We are seeking an experienced Spa Operations Manager to join our team at Shangri-La. As a key member of our spa team, you will be responsible for overseeing the daily operations of our spa facilities and ensuring that our guests receive exceptional service.
Responsibilities- Manage and coordinate the day-to-day activities of the spa team, including scheduling, staff supervision, and performance evaluation.
- Develop and implement operational policies and procedures to ensure efficient and effective management of spa services.
- Collaborate with other departments to ensure seamless communication and coordination of spa-related events and promotions.
- Conduct regular quality control checks to ensure that all spa treatments meet high standards of quality and consistency.
- Monitor and analyze financial performance, including revenue growth, expense management, and customer satisfaction.
- Stay up-to-date with industry trends and best practices, and implement new ideas and innovations to enhance the spa experience.
- A minimum of 5 years of experience in a senior management role within the spa industry, preferably in a hospitality background.
- Previous experience in a training or mentoring role is highly preferred.
- CIDESCO / CIBTAC / ITEC / WSQ qualifications and other recognized certificates are advantageous.
- Strong leadership and communications skills, with a proven record in managing teams to drive revenue and achieve target performance.
- Excellent command of English, with Chinese language skills a plus.
We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience.
BenefitsWe offer a range of benefits, including comprehensive health insurance, retirement savings plan, and opportunities for professional development and career advancement.
OtherAll information provided by applicants will be treated in strict confidence and used only for recruitment purposes.