Chubb Life: Officer, Customer Experience Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time
Job Summary

We are seeking a highly skilled and customer-focused Officer, Customer Experience to join our team at Chubb Life. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and collaboration with internal stakeholders.

Key Responsibilities
  • Handle customer enquiries and provide timely and accurate responses to policy information, product knowledge, and general guidelines.
  • Assist in the preparation of daily operation and management reports to ensure seamless business operations.
  • Support the testing and implementation of new products and system enhancements to drive efficiency and customer satisfaction.
  • Provide ad-hoc support to the company as needed, ensuring business continuity and customer satisfaction.
  • Collaborate with management to drive business process improvements and digitalization initiatives to enhance customer experience and operational efficiency.
  • Ensure that all customer interactions are handled in a professional and courteous manner, with a focus on delivering exceptional customer experiences.
Requirements
  • 1-3 years of experience in customer servicing, preferably in the financial industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and customers.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues efficiently.
  • Attention to detail and ability to manage multiple tasks and priorities in a fast-paced environment.


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