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Business Analyst, Consumer Banking Operations
1 month ago
We are seeking a highly skilled Business Analyst to join our Consumer Banking Operations team at DBS Bank (Hong Kong) Limited. As a key member of our team, you will be responsible for ensuring that our banking services meet the agreed service level and standard.
Key Responsibilities
- Develop and continuously review, streamline, and improve daily operation steps to increase efficiency and reduce turnaround time with reasonable internal controls and mitigation of operational risk.
- Review operation manual and operation handbook to ensure the manual/SOP is updated with changes in products, process, and guidelines over time.
- Promote staff awareness on regulatory and compliance requirements, especially for customer acceptance requirements, FATCA/CRS, and internal control standards.
- Participate in new consumer product development by assessing operational/regulatory issues, evaluating computer system feasibility/enhancement needs, and allocation of resources to meet the Bank's marketing and sales strategy.
- Maintain self-development to ensure meeting the challenge on change of business and operation environment.
Requirements
- Degree holder in business administration, information system, or related discipline.
- Minimum 5 years experience in consumer banking operations.
- Knowledge of consumer banking practices & procedures.
- Process transformation mindset with related experience is preferred.
- Good analytical and problem-solving skills.
- Good interpersonal and communication skills.
- Good sense of risk awareness.
- Able to perform teamwork & collaborate with teammates.
- Proficiency in MS Office.
What We Offer
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
