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Business Analyst

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

We are seeking a highly skilled Business Analyst to join our team at DBS Bank (Hong Kong) Limited. As a Business Analyst, you will be responsible for processing customer information enquiry requests and handling various court orders, including account record investigation, debit notes & vouchers, and Caution List updates. You will also be responsible for interpreting and analyzing information received from external parties, providing succinct summaries, and ensuring all transactions are properly authorized before processing.

Key Responsibilities
  • Process customer information enquiry requests and handle various court orders, including account record investigation, debit notes & vouchers, and Caution List updates.
  • Interpret and analyze information received from external parties, providing succinct summaries.
  • Ensure all transactions are properly authorized before processing and meet the requirements stipulated in Operation Manual.
  • Provide support to daily transactions and monitor staff performance to ensure adherence to SLA agreed with BUs.
  • Handle internal/external customer complaints tactfully and ensure responsive problem-solving for enquiries from branches and other units/parties.
  • Understand bank policies on information protection, risk & security control, and regulatory compliance, and report problems and exceptions to supervisor immediately.
  • Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor.
  • Provide periodic operational reports and management reports as required.
  • Assist team leader to review and update the operation manuals, operation handbook, and SOP.
  • Perform GL and system record checking/reconciliations on a timely basis and escalate material differences to supervisor.
  • Participate and familiarize with procedures as documented in BCP Plan to ensure operations will not be interrupted due to disaster.
  • Provide support in ad-hoc projects and assist to conduct testing on various systems enhancements to increase efficiency and effectiveness in daily operations.
Requirements
  • Practical experience in banking operations to handle external enquiry from law enforcement agencies, various court orders, bankruptcy/winding up procedures, deceased cases, and consumer banking operations.
  • Minimum 4 years of experience in consumer banking operations.
  • Experience of dealing with regulatory matters or supporting compliance function will also be considered.
  • Able to accept guidance and instruction of supervisor towards achieving the team's goals.
  • Being attentive to details of assigned job and self-discipline.
  • Ownership of results and commitment to personal goals.
  • Good interpersonal and communication skills.
  • Fast and accurate typing.
  • Knowledge of Company Ordinance, bankruptcy/winding up procedures, and consumer banking practices & procedures.
  • Banking Certificate of HKIB is an advantage.
What We Offer
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.