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IT Services Resilience Manager Position

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Allianz Popular SL. Full time
About Allianz Global Investors

Allianz Global Investors is a leading global active asset manager.

We invest for the long term and want to create value for clients every step of the way. We do this by being active – in how we partner with clients and anticipate their needs, and build solutions based on capabilities across public and private markets. Our focus on enhancing our clients' assets leads naturally to a commitment to sustainability for positive change.

Our goal is to enhance the investment experience for clients, whatever their location or goals. Putting our clients' needs first, behaving in a transparent way and treating people fairly means acting with integrity. We encourage a collegial culture, that supports individual responsibility. We invest in the development of our employees to maximize the power of innovation.

We at Allianz believe in a diverse and inclusive workforce, we are committed to the principles of Equal Employment Opportunity and to helping applicants with any disabilities. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

About the Role

This position will be working within the Core IT Services department, which provides an IT infrastructure platform for the business. You will be part of a global team – IT Service Management & Integration (ITSM&I), collaborating with colleagues across Europe, Asia and the U.S.

The team focuses on the ownership, continuous improvement and execution of key IT processes, manages the ITSM platform (ServiceNow), supports integration & oversight of service providers and the service transition of new applications.

As an IT Services Resilience Manager, you will own and enhance IT infrastructure DR, backup, and resilience processes, driving maturity and adoption across the organization. You will manage critical incidents to minimize business impact, ensuring rapid resolution and leading root-cause analysis and problem management.

You will continuously improve IT services resilience, architecture, processes, and operating models. Develop, review, and maintain IT disaster recovery plans (DRP/TRP) to ensure service availability and swift recovery.

Coordinate and execute IT DR tests, drills, and compliance activities with service providers and Business Resilience teams. Maintain clear communication between service providers and application teams to minimize confusion and ensure timely updates.

Develop IT services DR dashboards, KPIs, reports, and decision papers for transparency and management oversight. Act as project manager for DR-related initiatives and ensure compliance with standards and regulations.

Requirements
  • Degree in IT, IT Security, Engineering, Computer Science, Mathematics, or related fields.
  • 8+ years in IT infrastructure operations, ITSM, IT risk, BCM/resilience, disaster recovery, or related areas.
  • Proven experience in IT resilience strategies, crisis management, and major incident handling.
  • Strong understanding of RTO, RPO, SLA/OLA mechanisms in global operations.
  • Skilled in translating complex tech processes into business language and decision-making documents.
  • Proficiency in ServiceNow ITSM platform and its integrations.
  • Detail-oriented, proactive, and capable of multitasking under pressure.
  • Excellent English communication skills: German is a plus.
Benefits