IT Operations Coordinator

2 weeks ago


Hong Kong Island, Hong Kong SAR China Covestic Inc Full time

Covestic Inc. is hiring an IT Operations Coordinator to join our team.

About the Job

This role involves providing technical support and assistance to our internal teams, ensuring that they have the necessary tools and resources to perform their duties efficiently.

  • Act as the primary contact for all internal IT support requests.
  • Provide technical education to end users on computers, mobile devices, and printers.
  • Troubleshoot Mac, Windows, and Chrome OS software and hardware through service desk walk-ups, chat, video conference, and ServiceNow.
Responsibilities
  • Triage, assign, resolve, or escalate all incoming tickets.
  • General network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
  • Procure, provision, and deploy equipment for end users.
  • Work with external vendors (e.g., Dell, CDW, Thresher, Arkphire, etc.).
  • Onboarding administration: Prepare new hire hardware for deployment, educate new hires on new software and technology-related procedures.
Requirements
  • A deep understanding of root-cause analysis.
  • Strong understanding of Mac OS architecture: Ability to perform command line troubleshooting to resolve individual application failures.
  • Strong knowledge of Windows and Chrome OS: Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
  • Basic network understanding including TCP/IP, UDP, IP schemas, LAN/WAN design and administration.


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