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Elite IT Service Provider

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time
About the Role

E.C Technology Ltd. is a leading provider of innovative solutions, and we are currently seeking a talented VIP Support Engineer to join our team. As a key member of our technical support team, you will play a vital role in delivering exceptional customer experiences and ensuring seamless IT operations.

Key Responsibilities:
  • Provide high-quality IT support services to VIP customers, addressing their needs promptly and professionally.
  • Collaborate with internal teams to resolve complex technical issues and ensure effective issue escalation.
  • Develop and maintain strong relationships with VIP customers, understanding their requirements and preferences.
  • Stay up-to-date with the latest technologies and trends, applying this knowledge to enhance customer satisfaction.
  • Participate in continuous improvement initiatives, identifying areas for process enhancement and implementing changes to optimize support delivery.
Requirements:
  • Relevant degree in Computer Science or related field.
  • Minimum 4 years of experience in IT support, with a proven track record of delivering exceptional customer experiences.
  • In-depth knowledge of multiple operating systems, applications, and hardware platforms.
  • Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues.
  • Excellent written and verbal communication skills, with ability to articulate technical information to non-technical stakeholders.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing competing demands.