Senior Claims Operations Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

Senior Manager, ABS Claims

Aon is seeking a Senior Manager to oversee our claims operations.

Key Responsibilities

Oversee a team responsible for managing and evaluating claims, including the review and approval of adjuster reports and the processing of claim payments, ensuring that performance metrics are achieved. Utilize analytics to derive insights regarding the claims portfolio, insurer effectiveness, and procedural evaluations. Manage claims under specific schemes for clients, including the selection of external service providers such as loss adjusters. Continuously assess claims operations workflows to enhance efficiency through the use of advanced technology, data, and partnerships with insurers. Provide updates and reports on claims to senior management and relevant business units. Mentor and develop junior claims personnel. Undertake additional responsibilities as assigned by the Head of Business Support.

Unique Aspects of This Role
Our teams operate in a highly collaborative environment, striving for excellence in the solutions we deliver to our clients. We embrace challenges and support one another in creative problem-solving. Our leadership is committed to fostering professional growth, enabling us to achieve remarkable outcomes together.

Qualifications for Success

6-8 years of experience in the insurance sector, with a minimum of 4 years in claims management within an insurance organization. Experience across various classes of commercial lines insurance is preferred, including but not limited to EC, Travel, Motor, PPL, Medical, PDBI, PAR, Marine Cargo, and CAR. Some experience in team leadership is required. A degree and qualifications such as IIQE, ACII, or ANZIIF (Associate) are preferred. Ability to work collaboratively while also being proactive and capable of independent work. Proficient in accurately interpreting policy language and applying it to real-world claims scenarios. Strong analytical skills to address risk management challenges. Proficient in data handling and presenting information clearly. Experience managing high volumes of work in a fast-paced setting. Proficient in written and spoken English and Chinese (preferably Cantonese). Strong computer skills, including proficiency in MS Word, Excel, and PowerPoint.

Candidates with less experience may be considered for the Senior Manager position.

Our Commitment to Colleagues
In addition to a comprehensive benefits package, we promote a diverse workforce. Our agile and inclusive environment supports your well-being and work-life balance, allowing you to thrive at Aon.

Furthermore, all employees benefit from two "Global Wellbeing Days" each year, encouraging personal time. We offer various working style solutions, recognizing that flexibility extends beyond the workplace, and we fully support this approach, which we term Smart Working.



  • Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    Senior Manager, ABS Claims Aon is seeking a Senior Manager to oversee our claims operations. Key Responsibilities Directs a team in the evaluation and processing of claims, ensuring thorough review and approval of adjuster reports and the timely preparation of claim payments while meeting performance indicators. Utilizes analytical data to derive...

  • Senior Claims Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Claims Officer to join our team at Zurich Insurance Company. As a Senior Claims Officer, you will be responsible for maintaining the smooth daily operation of our claims section, ensuring that claims are processed efficiently and effectively.Key ResponsibilitiesManage and monitor the claims...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Claims SpecialistAbout the Role:We are seeking a highly skilled Senior Claims Specialist to join our team at Manulife. As a Senior Claims Specialist, you will be responsible for managing various projects to improve operational effectiveness and customer experience.Key Responsibilities:Manage various projects to improve operational...

  • Senior Claims Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryThe Senior Claims Officer (Medical) is responsible for maintaining the smooth daily operation of the claims section, ensuring timely and accurate settlement of claims, and providing excellent customer service.Key ResponsibilitiesManage the claims operational flow, including claims turnaround time, hotline service, and quality of outgoing claims...


  • Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

    About FWD GroupFWD Group is a leading pan-Asian life insurance business with a strong presence in 10 markets. With over 11 million customers, the company is committed to making the insurance journey simpler, faster, and smoother. FWD's innovative approach and digital technology enable customers to easily understand and access insurance products.The...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Claims SpecialistAbout the Role:We are seeking a highly skilled Senior Claims Specialist to join our team at Manulife. As a key member of our claims management team, you will be responsible for managing various projects to improve operational effectiveness and customer experience.Key Responsibilities:Manage multiple projects to enhance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    **Job Summary**As a Claims Operations Assistant at Sun Life, you will play a critical role in managing the daily claims operation and ensuring that claims are processed in accordance with our service standards, operational procedures, and guidelines.**Key Responsibilities**Assist the Claims Manager in managing the daily claims operation and ensuring that...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Claims Officer (Medical) to join our team at Zurich Insurance Company. As a key member of our claims section, you will be responsible for maintaining the smooth daily operation of claims, monitoring claims operational flow, and ensuring compliance with company rules and procedures.Key...

  • Senior Claims Officer

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled Senior Claims Officer to join our team at Zurich Insurance Company. As a Senior Claims Officer, you will be responsible for managing medium standard and complex claims handling with moderate supervision.Key ResponsibilitiesManage complex liability and property claims, ensuring timely and fair resolution.Provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    Job Title: Head of Claims OperationsChubb is seeking a highly skilled and experienced professional to lead our Claims Operations team. As Head of Claims Operations, you will be responsible for driving operational excellence, service quality, and administrative support across the Claims process.Key Responsibilities:Develop and implement operational strategies...

  • Claims Officer

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    {"Job SummaryAs a Senior Claims Officer (Medical) at Zurich Insurance Company, you will play a critical role in maintaining the smooth daily operation of our claims section. Your primary responsibility will be to monitor the claims operational flow, ensuring timely and accurate settlement of claims and negotiation with various parties. You will also be...


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    Job Title: Head of Claims OperationsChubb is seeking a highly skilled and experienced professional to lead our Claims Operations team. As Head of Claims Operations, you will be responsible for driving operational excellence, service quality, and process improvement across the Claims function.Key Responsibilities:Develop and implement operational strategies...

  • Senior Claims Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Claims Officer to join our team at Zurich Insurance Company. As a Senior Claims Officer, you will be responsible for handling personal line claims focusing on Travel and Personal Lines.Key ResponsibilitiesReview, resolve, and proactively finalize claims within authority limits, ensuring...


  • Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

    About FWD Life Insurance CorporationFWD Life Insurance Corporation is a leading pan-Asian life insurance business with a strong presence in 10 markets. Our mission is to make the insurance journey simpler, faster, and smoother for our customers.The JobOversee the daily operations of the Employee Benefits claims team, ensuring efficient and effective claims...

  • Claims Manager

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Allied World Assurance Company Holdings Full time

    Job SummaryThis position is responsible for handling claims, including non-standard cases, on the Involved Lines of Business following agreed claims processes to achieve settlement and business objectives to deliver excellent customer services. The role is required to assist the supervisor in the day-to-day management of the claims team.Key...

  • Claims Manager

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Title: Senior Officer, Claims (General Insurance)You will be reporting to the Legal Counsel, handling motor claims, carrying out administrative tasks, and participating in claims projects.Key Responsibilities:Manage motor claims, ensuring timely and efficient resolution.Perform administrative tasks, including data entry and record-keeping.Contribute to...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Officer to join our Claims Management team. As a Senior Officer, you will be responsible for handling pre-approval of commercial assessments, claims processes, and communicating with customers on pre-approval decisions.Key ResponsibilitiesManage the pre-approval process for commercial...

  • Senior Claims Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Claims Manager to join our team at Zurich Insurance Company. As a Senior Claims Officer, you will be responsible for managing complex claims handling, providing technical support to the team, and ensuring compliance with local regulatory and governance requirements.Key ResponsibilitiesManage complex...

  • Claims Manager

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled Claims Manager to join our team at Zurich Insurance Company. As a Claims Manager, you will be responsible for handling large and complex claims, providing technical support to the team, and ensuring compliance with local regulatory and governance requirements.Key ResponsibilitiesManage large and complex liability...


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    Job DescriptionJob Summary:The Head of Claims Operations will be responsible for leading the Claims Operations team to deliver exceptional service to our customers. This role will focus on developing and implementing operational strategies to improve efficiency, effectiveness, and customer experience.Key Responsibilities:Operational Strategy: Develop and own...