Head of Services
3 hours ago
About the Role
The Director of Services is a key leadership position responsible for driving the delivery of high-quality services to NTT DATA clients. This role requires a strong understanding of IT service management, managed services, and related technologies.
Key Responsibilities
- Develop and execute strategies to improve service delivery, quality, and customer satisfaction.
- Lead cross-functional teams to deliver services, including managed services, support services, and technical services.
- Collaborate with senior leadership to define service/product value propositions and develop roadmaps for service/product offers.
- Develop and implement client service policies, procedures, and standards to ensure client satisfaction.
- Identify opportunities for process improvements and implement changes to enhance service quality.
- Manage key metrics and trends, and provide insights to improve service delivery to senior leadership.
Requirements
- Significant experience in managing IT services teams, preferably in a global matrixed organization.
- Proven working experience in a large-scale organization.
- Demonstrated experience working with vendors and/or service providers.
- Experience working in a team-oriented, collaborative environment.
- ITIL certification.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
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