Head of Services

3 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China NTT DATA Full time

About the Role

The Director of Services is a key leadership position responsible for driving the delivery of high-quality services to NTT DATA clients. This role requires a strong understanding of IT service management, managed services, and related technologies.

Key Responsibilities

  • Develop and execute strategies to improve service delivery, quality, and customer satisfaction.
  • Lead cross-functional teams to deliver services, including managed services, support services, and technical services.
  • Collaborate with senior leadership to define service/product value propositions and develop roadmaps for service/product offers.
  • Develop and implement client service policies, procedures, and standards to ensure client satisfaction.
  • Identify opportunities for process improvements and implement changes to enhance service quality.
  • Manage key metrics and trends, and provide insights to improve service delivery to senior leadership.

Requirements

  • Significant experience in managing IT services teams, preferably in a global matrixed organization.
  • Proven working experience in a large-scale organization.
  • Demonstrated experience working with vendors and/or service providers.
  • Experience working in a team-oriented, collaborative environment.
  • ITIL certification.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.



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