Airport Services Supervisor
2 days ago
At Hong Kong Express Airways Limited, we're on a mission to inspire and invigorate millions of people across the region with our unique travel experiences.
As a key member of our team, you'll play a vital role in ensuring the smooth operation of our airport services, from monitoring performance metrics to handling discrepancies and complaints.
Our ideal candidate will possess a strong background in the aviation industry, with a minimum of 3-5 years' experience in a related position. Excellent communication skills, a valid driving license, and the ability to work under pressure are essential.
We offer a dynamic and multicultural work environment, with opportunities to fly anywhere we fly for free with friends and family, and a hybrid working arrangement that fosters work-life harmony.
So why wait? Apply now to take your career to new heights with Hong Kong Express Airways Limited
Key Responsibilities:
- Monitor airport performance metrics, including OTP, guest experience, and service provider performance.
- Review daily performance, handle discrepancies, and follow up on case investigations and rectifications.
- Ensure all Ground Operations activities adhere to company Quality, Safety, and Security Standards.
- Conduct analysis on station performance and work on improvement plans when necessary.
- Collaborate with Airport Operations Support Section to maintain operation integrity.
Requirements:
- Tertiary or above education.
- Minimum 3-5 years' experience in a related position in the Aviation Industry or Civil Airline.
- Excellent command of English and Chinese (Mandarin is a plus).
- Valid driving license class 1 and 2 is preferable.
- Good communication skills and team player.
- Fast decision maker.
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