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Service Assurance Coordinator

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China FedEx Group Full time

We're seeking a highly motivated and organized individual to join our team as a Service Assurance Coordinator. In this role, you'll be responsible for ensuring the quality of our services and resolving any operational issues that may arise.

You'll work closely with our operations teams to identify areas for improvement and implement changes to enhance our services. Your goal will be to maintain the highest level of service quality and exceed customer expectations.

Key Responsibilities:

  • Monitor service performance and identify areas for improvement
  • Develop and implement process improvements to enhance service quality
  • Collaborate with operations teams to resolve operational issues

Requirements:

  • Secondary education or equivalent
  • Prior experience in a similar role or relevant industry knowledge

Why Join Us:

  • Opportunity to work with a global leader in logistics and transportation
  • Diverse and inclusive work environment with a strong focus on employee development
  • Competitive compensation package and benefits