Digital Product Specialist
3 weeks ago
Cathay Pacific Airways Limited is seeking a skilled Digital Product Specialist to join our Cargo Digital team.
About the RoleThe successful candidate will be responsible for supporting the product owners in developing cargo digital products in commercial/sales or operations areas. This includes cargo customer relationship management systems, case management systems, frontline operations mobile apps, and websites.
Key Responsibilities- Support product owners in developing digital products, focusing on business requirements, user story creation, development prioritization, UAT, and release planning.
- Work closely with IT to ensure the latest technologies are applied across cargo digital products.
- Monitor the performance of digital products, including errors and pain points.
- Collect and act on feedback from global users in the Cathay Cargo network.
- Bachelor's degree in a related field.
- Minimum 2-3 years of experience in the digital-related field.
- Strong digital product management background, with experience in driving user engagement and communication.
- Advanced understanding of Scrum and Agile methodologies.
- Experience in Salesforce Salescloud or other customer relationship management systems is a plus.
- Good project management skills, commercial and operation acumen, and analytical skills.
Cathay Pacific Airways Limited is an Equal Opportunities Employer. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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