Digital Product Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Title: Digital Product Specialist

Cathay Pacific Airways Limited is seeking a skilled Digital Product Specialist to join our Cargo Digital team.

About the Role

The successful candidate will be responsible for supporting the product owners in developing cargo digital products in commercial/sales or operations areas. This includes cargo customer relationship management systems, case management systems, frontline operations mobile apps, and websites.

Key Responsibilities
  • Support product owners in developing digital products, focusing on business requirements, user story creation, development prioritization, UAT, and release planning.
  • Work closely with IT to ensure the latest technologies are applied across cargo digital products.
  • Monitor the performance of digital products, including errors and pain points.
  • Collect and act on feedback from global users in the Cathay Cargo network.
Requirements
  • Bachelor's degree in a related field.
  • Minimum 2-3 years of experience in the digital-related field.
  • Strong digital product management background, with experience in driving user engagement and communication.
  • Advanced understanding of Scrum and Agile methodologies.
  • Experience in Salesforce Salescloud or other customer relationship management systems is a plus.
  • Good project management skills, commercial and operation acumen, and analytical skills.
What We Offer

Cathay Pacific Airways Limited is an Equal Opportunities Employer. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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