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Senior Pensions Operations Coordinator

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About HSBC Asset Management

As at [current date], HSBC Asset Management managed assets totaling US$707bn on behalf of its clients.

We are seeking a highly experienced professional to join our team as a Senior Pensions Operations Coordinator.

Key Responsibilities

  • Supervise and coordinate junior staff activities and support their professional development.
  • Assist in hiring, training, and evaluating team performance to ensure a high level of competency and morale.
  • Analyze operational processes and identify areas for improvement to enhance performance and service delivery.
  • Implement SOPs to streamline operations and ensure consistency in workflows.
  • Track business production across all channels and analyze trends and variances.
  • Cordinate eMPF migration and prepare periodic reports on team performance and operational metrics.
  • Monitor adherence to regulatory requirements and assist in audits and compliance assessments.
  • Support Pensions sales management, including planning and analysis on portfolio quality and overall control on MI reports.
  • Plan and report on sales initiatives/projects, particularly for digital channels.
  • Participate in project workgroups and new controls to provide feedback and comment on user requirements.
  • Conduct procedures review and update and act on regulatory guidelines and circulars.
  • Manage client onboarding process for new pension clients.