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Senior Pensions Operations Coordinator
2 weeks ago
About HSBC Asset Management
As at [current date], HSBC Asset Management managed assets totaling US$707bn on behalf of its clients.
We are seeking a highly experienced professional to join our team as a Senior Pensions Operations Coordinator.
Key Responsibilities
- Supervise and coordinate junior staff activities and support their professional development.
- Assist in hiring, training, and evaluating team performance to ensure a high level of competency and morale.
- Analyze operational processes and identify areas for improvement to enhance performance and service delivery.
- Implement SOPs to streamline operations and ensure consistency in workflows.
- Track business production across all channels and analyze trends and variances.
- Cordinate eMPF migration and prepare periodic reports on team performance and operational metrics.
- Monitor adherence to regulatory requirements and assist in audits and compliance assessments.
- Support Pensions sales management, including planning and analysis on portfolio quality and overall control on MI reports.
- Plan and report on sales initiatives/projects, particularly for digital channels.
- Participate in project workgroups and new controls to provide feedback and comment on user requirements.
- Conduct procedures review and update and act on regulatory guidelines and circulars.
- Manage client onboarding process for new pension clients.