Service Delivery Expert

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time
Job Description

As a Service Specialist with China Mobile International Limited, you will play a crucial role in delivering exceptional customer service and support to our clients in the Greater China Region.

Responsibilities
  • Provide timely and effective after-sales service to customers, ensuring their needs are met and issues are resolved promptly.
  • Collaborate with internal teams to handle fault incidents, communicate with customers, and provide regular updates on the status of their issues.
  • Conduct regular courtesy visits and service reviews with customers to ensure their satisfaction and identify areas for improvement.
  • Support event marketing operational activities, contributing to the success of our marketing initiatives.
Requirements
  • Hold a HKDSE or HKALE qualification or above.
  • Have at least 1 year of relevant working experience, preferably in customer service or the telecom industry.
  • Be self-motivated, proactive, and detail-oriented, with a positive service mindset and ability to work under pressure.
  • Possess good knowledge of MS Excel and Chinese word processing.


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